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-   -   Support Level (http://www.cfd-online.com/Forums/cfx/19060-support-level.html)

MonkeyMesh July 11, 2002 05:17

Support Level
 
My company is just about to start using CFX, could anyone tell me what the level of support is like with this company?

Non CFD User July 11, 2002 05:25

Re: Support Level
 
The UK support is fantastic - even if they don't have an immediate answer to your question, they sound great on the phone!

MonkeyMesh July 11, 2002 05:40

Re: Support Level
 
Sounds good. Met some of there technical people on a recent course, and they seemed pretty knowlegable, but was unsure how quick they were to respond, generally is it same day/next day?

Holidays July 11, 2002 10:37

Re: Support Level
 
Within a day in general

Astrid July 12, 2002 02:44

Re: Support Level
 
Usually, they respond the same day or at least the next day. For difficult questions they frequently ask the specialists around and then you get an updated answer within one or two days.

Astrid

MonkeyMesh July 12, 2002 06:42

Re: Support Level
 
Sounds pretty good - thanks for the info.

Meshking July 12, 2002 10:20

Re: Support Level
 
I hear the support is run by the chuckle brothers! (allegedly of course)

Bob July 15, 2002 09:01

Re: Support Level
 
I have to agree with the comments above, The support is ment to be the best out of all three of the major three General CFD Codes. If found they have always been veery helpfull and happy to answer any question, however simple or basic the question is, without making you feel little. Bob


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