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Old   February 14, 2008, 16:26
Default vista, cfx 11
  #1
alireza
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hi,

i am trying to run cfx 11 on vista, but this error appears: "the applicaton has encountered an unexpected problem ... "fatal error...." i just want to simply run cfx on my laptop which is quite important for me. once in the forum, i was told that cfx works with vista, but,... does anybody know how can solve this problem.(pls do not tell me i have to change vista, because it is impossible for me) i would be grateful if you could possibly help me.

regards, alireza
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Old   February 14, 2008, 17:38
Default Re: vista, cfx 11
  #2
Glenn Horrocks
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Hi,

You need ANSYS/CFX V11 service pack 1. Also, you will need to give more details about the error before we can help. When does the error occur?

Glenn Horrocks
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Old   February 15, 2008, 04:03
Default Re: vista, cfx 11
  #3
alireza
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Hi Glenn,

when i run ansys cfx 11, the luncher appears, but when i click on cfx pre, cfx post it takes a while and then: " the application has encountered an unexpected problem and will now terminate: aborting due to unexpected error: comm:error:RemoteEngineProtocol::sendInternal-A fatal error has occured during communication with the engine: socketError:Socket::socketSend-send:connection reset

Please report this error, along with the circumstances in which it occurred.

the following information may be useful to CFX support."

i have tried to write exactly what i see. i have also ICEM and autobench on my computer which work properly without any error. how can i get this SP1?

regards, alireza
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Old   February 17, 2008, 06:14
Default Re: vista, cfx 11
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Glenn Horrocks
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Hi,

Vista is not supported without SP1. That is the cause of the error.

You can download the service pack from the ANSYS customer website.

Glenn Horrocks
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Old   February 17, 2008, 09:13
Default Re: vista, cfx 11
  #5
alireza
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Hi,

the ansys version that i work with is an academic version of ansys and i dont know Registration and TECS to enter the customer website. where can i get these?

regards, alireza ramezani
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Old   February 17, 2008, 17:18
Default Re: vista, cfx 11
  #6
Glenn Horrocks
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Hi,

You have to talk to CFX support to get these. You can also email the contact address on the ANSYS customer website login page.

Glenn Horrocks
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Old   February 25, 2008, 10:19
Default Re: vista, cfx 11
  #7
Steven
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I just found this post and the error described is the same as I am getting on my laptop, however Im running XP! Any ideas?

Steven
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