CFD Online Logo CFD Online URL
www.cfd-online.com
[Sponsors]
Home > Forums > Main CFD Forum

About buying Fluent

Register Blogs Members List Search Today's Posts Mark Forums Read

Reply
 
LinkBack Thread Tools Display Modes
Old   December 18, 2003, 22:19
Default About buying Fluent
  #1
Adam Wu
Guest
 
Posts: n/a
Dear All,

My company have ordered one package of Fluent and polyflow a year ago (at the beginning of 2003). However, upto this day, we are still not able to get the software. I am not sure this purchasing practice is common to all CFD software company, or just fluent itself. (Well, actually, we don't have such problem in buying ANSYS or other CFD software package).

Could anybody advise me how to get this problem solved?

Regards, Adam

  Reply With Quote

Old   December 19, 2003, 07:20
Default Re: About buying Fluent
  #2
John L
Guest
 
Posts: n/a
It may be simply a mistake - CFD companies nowdays are run like service industry. If you have proper order form and receipt, you should contact your local Fluent agent, and send a copy to the Head Office of Fluent in US (the latter is important to make sure the money was not taken by someone illegally).
  Reply With Quote

Old   December 19, 2003, 11:12
Default Re: About buying Fluent
  #3
BeachComber
Guest
 
Posts: n/a
Send them a cancellation notice with reference to your original P.O. number. That will get somebody's attention.
  Reply With Quote

Old   December 19, 2003, 20:35
Default Re: About buying Fluent
  #4
Adam Wu
Guest
 
Posts: n/a
Our purchasing department actually had done that already. We had contacted to the Fluent agent in Beijing and communicated with Fluent's head office, but the response was still negative.

Since we had spent several months to evaluate this software and decided to choose fluent. It would be too disappointed if we could not get it. Anyway, if the situation continues, we have, but no choice, to select another software.

I have heard that CFX is integrated with ANSYS now, does anybody use newest version of CFX? How is the performance? Is it very compatible to tranport the ANSYS model to CFX for thermal and fluid flow simulation?

Regards, Adam
  Reply With Quote

Old   December 22, 2003, 10:23
Default Re: About buying Fluent
  #5
John L
Guest
 
Posts: n/a
I don't know if you have mechanism to sue them in court in China. If your situation is true, it's better to change the software because of support issue (you could imaige what kind of supports you will get), maybe you can contact local agents of STAR-CD or CFX. But at the mean time, you should ask for the money back from Fluent.
  Reply With Quote

Old   February 2, 2004, 12:01
Default Re: About buying Fluent
  #6
Adam Wu
Guest
 
Posts: n/a
Dear All, Thanks for all the responses. After issued the post message "about buying fluent". Fluent agent in China had contacted us and investigated this issue promptly. Finally, the buying issue has been settled and today they have asked our computer configuration for generating the license code. I want to here thank you all the advices made and very appreciated the prompt action of fluent agent.

Adam Wu
  Reply With Quote

Old   February 3, 2004, 05:24
Default Re: About buying Fluent
  #7
Li Yuan
Guest
 
Posts: n/a
My name is Li Yuan, a sales representative at Beijing Hi-Key Technology Corporation Ltd., the sole distributor of Fluent products in mainland China and Hong Kong. Ever since Mr. Adam Wu posted the message on Dec 18,2003, I have kept contact with the purchase department of ASM Assembly Automation Ltd. This is to confirm that ASM did not purchase Fluent software a year ago. Actually Mr. Adam Wu made a mistake. Hi-Key Technology hopes to keep good relationship with all clients. We will continue to be of excellent service to our clients.
  Reply With Quote

Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
How to open Icem mesh in Ansys Fluent? emmkell FLUENT 26 June 9, 2015 15:38
Two questions on Fluent UDF Steven Fluent UDF and Scheme Programming 4 September 20, 2013 16:30
Integration of a Custom C++ Model into FLUENT Syed Haider FLUENT 1 February 20, 2006 05:49
About buying Fluent Adam Wu FLUENT 3 February 2, 2004 12:00
Advanced Turbulence Modeling in Fluent, Realizable k-epsilon Model Jonas Larsson FLUENT 5 March 13, 2000 04:27


All times are GMT -4. The time now is 19:37.