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Old   November 16, 2014, 10:54
Default Cannot access forum from Italy
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Hi!
I cannot access the forum from my pc from Italy. I can provide ip adresses if needed.
I can only access the forum through proxies (Europe/US).
Maybe some ips ranges are blocked due to spammers?
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Old   November 16, 2014, 12:36
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What kind of error message do you get when trying to access http://www.cfd-online.com/Forums ? We have certainly not blocked Italy.

You can check if your IP number is listed in Project Honeypot (a spam database we use). First find your IP number on http://www.whatismyip.com and then test it on http://www.projecthoneypot.org/search_ip.php
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Old   November 16, 2014, 12:40
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Hi Peter,
really strange...I have a timeout error; my ip (dynamic) is not listed on honeypot..I keep connecting to the forum with a US proxy.

PS: mobile connection (android app) works as expected.

PS2: I cannot ping also
ping cfd-online.com
PING cfd-online.com (67.158.63.234): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
^C
--- cfd-online.com ping statistics ---
8 packets transmitted, 0 packets received, 100.0% packet loss
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Old   November 16, 2014, 15:09
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Is it only the forum that you have problems to reach or are you unable to connect to all sections of http://www.cfd-online.com ?

If ping fails you can try to run traceroute to see where the problem occurs (tracert cfd-online.com on Windows or traceroute cfd-online.com on linux).
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Old   November 16, 2014, 16:44
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I cannot access all cfd-online.com

This is traceroute:
traceroute cfd-online.com
traceroute to cfd-online.com (67.158.63.234), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 2720.627 ms 7.339 ms 7.028 ms
2 192.168.100.1 (192.168.100.1) 47.177 ms 49.577 ms 50.291 ms
3 * * *
4 * * *

Maybe the problem is with my isp?
192.168.100.1 is the provincial "masked" ip of my isp.
It's strange because I have no problem to access other websites.
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Old   November 16, 2014, 17:06
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That looks like a problem with your ISP. Your DNS server is able to lookup the correct IP number for cfd-online.com but tracerouting to it does not even go outside your local IP number range (192.168...).

Can you reach our ISP on http://www.servmatixcloud.com ?

We have not got any reports recently from other users having similar problems. Some time ago we had a DNS related problem that could cause this kind of issues, but I think that has been solved now.

If anyone else is having problems to reach http://www.cfd-online.com please reply here!
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Old   November 16, 2014, 17:08
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Maybe bad weather conditions had damage something..I will see in the next days and report here if the problem will be solved.
Thanks for your efforts!
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Old   November 17, 2014, 04:37
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Yes, I can reach http://www.servmatixcloud.com without proxy and this is the traceroute:

traceroute servmatixcloud.com
traceroute to servmatixcloud.com (67.158.62.68), 64 hops max, 52 byte packets
1 alicegate (192.168.1.1) 2639.927 ms 3.515 ms 6.177 ms
2 192.168.100.1 (192.168.100.1) 49.410 ms 46.774 ms 47.438 ms
3 host25-25-static.43-88-b.business.telecomitalia.it (88.43.25.25) 48.168 ms 62.258 ms 49.661 ms
4 r-al22-vl2.opb.interbusiness.it (217.141.104.138) 53.811 ms 48.311 ms 51.559 ms
5 172.19.242.21 (172.19.242.21) 60.095 ms 57.049 ms 83.881 ms
6 bundle-ether13.milano26.mil.seabone.net (93.186.128.209) 70.395 ms 54.006 ms 55.717 ms
7 xe-1-0-0.milano51.mil.seabone.net (195.22.196.183) 53.849 ms 54.213 ms 54.945 ms
8 * * *
9 ae-0-11.bar2.phoenix1.level3.net (4.69.148.114) 251.932 ms 222.510 ms 235.832 ms
10 bar2.phoenix1.level3.net (4.28.82.18) 228.343 ms
bar2.phoenix1.level3.net (4.28.82.150) 224.099 ms 216.123 ms
11 bb1.cwie.10.1.phx0.cwie.net (64.38.200.1) 216.348 ms 217.214 ms 251.684 ms
12 vl177.bb2.cwie.10.2.phx0.cwie.net (209.188.10.138) 227.204 ms 229.187 ms 227.563 ms
13 * * *
14 64.38.226.18 (64.38.226.18) 211.426 ms 221.431 ms 213.029 ms
15 servmatixcloud.com (67.158.62.68) 216.462 ms 212.075 ms 212.777 ms

No luck also today with cfd-online
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Old   November 17, 2014, 16:28
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Very strange, I do not have any explanation why cfd-online.com is unreachable for you. Can you try to ping and traceroute our production server IP on 67.158.63.30 ? This is a dedicated server, which runs a virtual server with cfd-online.com on.
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Old   November 17, 2014, 20:28
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Same problem here, I can access the forum through the Android app, but not from the pc (tested two)
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Old   November 18, 2014, 04:35
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Today all is ok!
I suspect there were some problems due to weather conditions.
Davide: are you connecting with telecom adsl?
If so, it could be tha same problem; if you look at this map
https://servizioallerta.it/problemi/...m-italia/mappa

you can see there are some problems, expecially in the Milan node.
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Old   November 18, 2014, 04:47
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Hi ghost, everything went back to normality for me as well.
I agree with you that must have been some weather-related issue
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