[erfiv]

Upon creating new project with any parameters, the program shows the following error:

Design Simcenter STAR-CCM+ simulation completed
Server process ended unexpectedly (return code -1073741511)

Launching with the -v parameter through command line results in a windows error that says (approximate translation from my native language):

Procedure entry point "mkl_serv_get_max_threads" not found in the DLL library "E:\Programs\StarCCM\16.04.012-R8\STAR-CCM+16.04.012-R8\star\lib\win64\intel20.1vc14.2-r8\lib\cd\StarMachine.dll".

The produced console output is attached as "log.txt". I checked the DLL with Dependency Walker and it did find that entry point just fine.

This happens on two different versions: 16.04.012 double precision and 18.04.009 double precision. The logs and errors are identical on both. I tried installing both of them in different locations on different drives.

The OS is Windows 10 22H2 x64. It has most if not all MSVCP redists installed. Looking back at the java references in the logs, i tried removing and updating JRE too and it changed nothing. I figured that the return code is related to missing or corrupted DLLs but which?

The PC is Ryzen 5 5600x, 32GB DDR4, RTX3060. No known hardware issues with it, no Star CCM installations in the past. There's no possibility to use a different computer or other kind of software.

This is urgent. Thanks.

[Peresvet]

Computer name in English characters. Not right?!

[erfiv]

The computer name is DESKTOP-O4KTDS9 and i'm not sure what you mean.

[erfiv]

Fixed. The error was caused by the conflict between the MKL library provided with star-ccm and the one located in my Windows/system32 folder.

So if there's any other software using mkl, beware. This could be anything - design software, audio workstations, programming environments. Somehow all the other programs are able to fetch the mkl libraries they're being supplied with, but not star-ccm. Damn, a lot of time went to waste with this.

[fippo_dk]

How did you fix this? I am actually trying to run a project with an old version of star (16.02.008 ) and it gives me this problem when I try to run in batch mode from the command line in windows.


Would appreciate some guidance on how you fix the issue. Thanks.

[erfiv]

Originally Posted by fippo_dk

How did you fix this? I am actually trying to run a project with an old version of star (16.02.008 ) and it gives me this problem when I try to run in batch mode from the command line in windows.


Would appreciate some guidance on how you fix the issue. Thanks.

Hi. Sorry for being so late, but for future reference.

One of the errors in my first post is about missing procedure entry points. I used Dependency Walker to find the library with the aforementioned "missing entry point". Then i navigated to my Windows/system32 folder and added an underscore to its filename. Then the error was different, it pointed me to another library, and so on until it worked. Nothing else in my system seemed to be affected by that, but i kept the dlls for backup purposes.

Basically, star-ccm was loading the MKL dlls from system32 folder instead of using the ones provided with it, and of course they were different. More specifically in my case:

mkl_def.dll
mkl_intel_thread.dll
mkl_core.dll
mkl_sequential.dll