CFD Online Logo CFD Online URL
www.cfd-online.com
[Sponsors]
Home > Forums > Main CFD Forum

How do you like your support?

Register Blogs Members List Search Today's Posts Mark Forums Read

Reply
 
LinkBack Thread Tools Display Modes
Old   October 21, 2006, 13:57
Default How do you like your support?
  #1
for the cfd users
Guest
 
Posts: n/a
Do you prefer suport engineers that know a little bit of everything or application engineers that have expertise in a specific domain (aerospace, automotive, buildings,...) ?

Do you think cfd company should be more application focussed or with just average basic knowledge? What do you prefer?

Thank you

  Reply With Quote

Old   October 21, 2006, 14:29
Default Re: How do you like your support?
  #2
Wen
Guest
 
Posts: n/a
while, I'd think application engineers are more important,
  Reply With Quote

Old   October 23, 2006, 15:35
Default Re: How do you like your support?
  #3
Advice to cfd users
Guest
 
Posts: n/a
Advice: don't accept support visits from non-specialists in your application. They are the reason why your software license is more expensive than it should and also time waisters.
  Reply With Quote

Old   October 24, 2006, 02:33
Default Re: How do you like your support?
  #4
Ben
Guest
 
Posts: n/a
So if you work for a consultancy that covers a broad range of different applications using different models and techniques you shouldn't accept a support visit from anyone?
  Reply With Quote

Old   October 24, 2006, 18:06
Default Re: How do you like your support?
  #5
M. Lemieux
Guest
 
Posts: n/a
You sort of need both. If you are having licensing troubles, you just want the first support guy who can help you. But if you have a application specific problem, you want someone with intimate experience with your problem.
  Reply With Quote

Old   October 27, 2006, 15:10
Default Re: How do you like your support? Support meetings
  #6
Rex
Guest
 
Posts: n/a
I think I agree with the earlier answer with a distinction. If on the phone you can get anyone, for support meetings it is important to get the right person. Nobody is interested in having time waister for meetings and they do increase your license price overall.

Even if you have many applications in consulting, you should still focus on meeting the right person and say no to the one who do not have the "hard skills".

Rex

  Reply With Quote

Old   October 30, 2006, 11:19
Default Re: How do you like your support?
  #7
Steve
Guest
 
Posts: n/a
It sounds like you've been burned recently. Any CFD vendor worth working with will have a hierarchy of support based on a skills matrix. If you are paying XXX maintenance, would you rather it went to the person on the phone when your license stops working or the person developing new features?
  Reply With Quote

Old   October 31, 2006, 06:15
Default Re: How do you like your support?
  #8
m.suresh kumar
Guest
 
Posts: n/a
Support should provide quick troubleshooting and immediate solutionn at all level.
  Reply With Quote

Old   November 2, 2006, 16:39
Default Re: How do you like your support?
  #9
Georgio
Guest
 
Posts: n/a
Hello Suresh,

I think Steve is right, the guy giving advice might have been burned and encountered one of those useless director/manager that does not actually have any technical skills and smirks around in support visits. There are quite a few in cfd business. I agree with Steve that users should try to avoid those parasites as they certainly increase the license price for nothing and so the license income should go to developing and support. I agree with you for email/phone support. However for customer visits, it might be better to have an "application engineer" as fluent/ansys does. It seems the right approach.

Giorgio,

  Reply With Quote

Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
How to define support condtion of side of plate? colopolo CFX 0 September 28, 2011 21:48
CFX11 + Fortran compiler ? Mohan CFX 20 March 30, 2011 18:56
critical error during installation of openfoam Fabio88 OpenFOAM Installation 21 June 2, 2010 03:01
Problems in compiling paraview in Suse 10.3 platform chiven OpenFOAM Installation 3 December 1, 2009 08:21
Meshing support parallel multiple computers! Kevin CD-adapco 1 July 26, 2007 19:27


All times are GMT -4. The time now is 23:06.