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Say "Hi" to Steve - CD-adapco's New Customer Support Portal

Posted By: Lauren Gautier
Date:Fri, 5 Oct 2012, 5:51 p.m.

Steve is specifically designed to bring customers closer to their Dedicated Support Engineer.

New York and London. October 5, 2012

Today, CD-adapco announces the availability of its new customer support portal called Steve. Stephen McIlwain, Director Engineering Customer Support (Americas), stated, “CD-adapco has a highly responsive and technically competent team of engineers to help its customers meet their engineering analysis needs. Steve was built to be an extension of this best-in-class customer support and offers yet more opportunities for customers to interact with CD-adapco’s engineering teams.”

Steve includes the establishment of a brand new set of Frequently Asked Questions (FAQs) created from the rich database of knowledge built up from assisting engineering companies all around the globe in using CD-adapco’s flagship products over many years. This database also includes multimedia files that provide users with short step-by-step guides to many of the features of its software.

CD-adapco is committed to its customers "Engineering Success," therefore each customer has a Dedicated Support Engineer (DSE), who is tasked with understanding both the customer’s workflow and engineering applications in detail, identifying potential problems before they even arise, and providing an immediate resolution when they do.

McIlwain continued, “Traditionally, customers have accessed their DSE over the telephone, or by dropping them an email. With the arrival of Steve, CD-adapco is adding new methods by which customers can interact with their DSE and opening up the capability to extract knowledge from across a whole community of engineering professionals.”

CD-adapco customers can gain access to Steve by contacting their DSE.

More information is available at:

About CD-adapco

CD-adapco ( is the world's largest independent CFD focused CAE provider. Our core products are the technology-leading simulation packages, STAR-CCM+ and STAR-CD. The scope of our activities, however, extends well beyond CFD software development to encompass a wide range of CAE engineering services in fluid dynamics, heat transfer and structural engineering. Our ongoing mission is to "inspire innovation and reduce costs through the application of engineering simulation software and services."

A privately owned company, CD-adapco has maintained 17% organic year-on-year growth over the last 5 years. CD-adapco employs 700 talented individuals, working at 30 different offices across the globe.


Press Contact

Lauren Gautier, CD-adapco

+1 248-277-4600

CD-adapco Introduces New Customer Support Portal, Steve

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