Customer relationship of a CFD company

Michael

For the enjoyment of the CFD community I would like to cite the answer I got when requesting a test license of a CFD code:

"Is it possible that you let me know your application? Why do you think you need CFD++? We prefer that you come out to California for a 3-day training before we can give you a three-month trial copy. I am not sure if this is logistically possible, but training is quite important; allows us to understand your application and you will be able to use/benchmark CFD++ in full capacity."

To get the point you should know that our company is located in Stuttgart/Germany.

I wonder how many cars Mercedes Benz would sell in the United States if the car dealer would ask his customer: What are your specific driving needs? Why do you think you need a car? A car is difficult to drive, so take a week off, fly 6000miles over the Atlantic, take a little training and drive around our factory. Then we will see if we can help you to spend your money.