Email notification problem

Far · January 17, 2013, 14:41

Hi Admin

I am not receiving email notification on the subscribed thread. This is happening from today's evening.

Regards
Far

pete · January 18, 2013, 04:15

Yes, we have had email problems on our server. First outgoing emails stopped working yesterday. We fixed that, but then we started having problems with incoming emails bouncing. For a few hours we were both deaf and dumb. I think that we have now solved these problems, but we are unsure of what caused this so problems might reappear.

Far · January 18, 2013, 12:39

problem is now solved. Thankyou.

A_Prakash · November 16, 2013, 13:30

Hello Admin,
I am having the same problem. It has been the case since past week. I am now manually checking the threads I am following.

Appreciate your help.
Thanks.

pete · November 16, 2013, 14:23

We have had a few email problems lately. I hope that the problems are now solved. Are you still not receiving any emails from us? Most people who have reported problems are now receiving their email.

A_Prakash · November 16, 2013, 17:23

Nope. Nothing yet.

pete · November 18, 2013, 17:25

We are having problems with emails sent to Hotmail, see: http://www.cfd-online.com/Forums/sit...tml#post462447

This is a Hotmail problem and so far we do not have a solution.

A_Prakash · November 19, 2013, 10:44

Thank you, Pete. I have followed steps in the Hotmail Problems thread. I have added "cfd-online.com" to safe sender list. Will have to wait and see if this option works...

A_Prakash · November 21, 2013, 03:32

UPDATE: I have started receiving email notifications after doing the following:
1. Added "webmaster@cfd-online.com" to contact list
2. Instructed Smart Filter to send emails with "cfd-online.com" words in sender address to Inbox.

pete · November 21, 2013, 15:29

Great! Thanks for the feedback. I hope that someone else who had this problem can confirm this so that we know that it is a working solution for everyone.

If anyone else has tried this and got emails to work please post here or email us on webmaster@cfd-online.com

Maimouna · February 18, 2015, 07:09

Dear Peter,

I have the same problem; I didn't receive cfd emails, but when I checked manually I found some posts. I did added webmaster@cfd-online.com to my contact, but still I didn't receive. What could I do?

pete · February 18, 2015, 13:43

Sometimes hotmail sorts away our emails into the junk folder. Please check if you can find them there and if you find them there make sure to mark them as not junk.

diamondx · March 3, 2015, 10:14

hello everyone,
Recently I stopped receiving e-mails from cfd-online in hotmail. I check the junk folder, nothing there. I'm subscribed to thread. If someone can shoot me a private message, see if that works, I will report back

January 17, 2013, 14:41	Email notification problem	#1
Far Super Moderator Sijal Join Date: Mar 2009 Location: Islamabad Posts: 4,329 Blog Entries: 6 Rep Power: 45	Hi Admin I am not receiving email notification on the subscribed thread. This is happening from today's evening. Regards Far

March 3, 2015, 10:14		#13
diamondx Super Moderator Ghazlani M. Ali Join Date: May 2011 Location: Tokyo, Japan Posts: 1,382 Blog Entries: 23 Rep Power: 22	hello everyone, Recently I stopped receiving e-mails from cfd-online in hotmail. I check the junk folder, nothing there. I'm subscribed to thread. If someone can shoot me a private message, see if that works, I will report back __________________ Regards, New to ICEM CFD, try this document --> https://goo.gl/KAOIwm Ali

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January 18, 2013, 04:15		#2
pete Administrator Peter Jones Join Date: Jan 2009 Posts: 685 Rep Power: 10	Yes, we have had email problems on our server. First outgoing emails stopped working yesterday. We fixed that, but then we started having problems with incoming emails bouncing. For a few hours we were both deaf and dumb. I think that we have now solved these problems, but we are unsure of what caused this so problems might reappear.

January 18, 2013, 12:39		#3
Far Super Moderator Sijal Join Date: Mar 2009 Location: Islamabad Posts: 4,329 Blog Entries: 6 Rep Power: 45	problem is now solved. Thankyou.

November 16, 2013, 13:30		#4
A_Prakash Member Abdul Afoo Parkar Join Date: Oct 2012 Posts: 42 Rep Power: 6	Hello Admin, I am having the same problem. It has been the case since past week. I am now manually checking the threads I am following. Appreciate your help. Thanks.

November 16, 2013, 14:23		#5
pete Administrator Peter Jones Join Date: Jan 2009 Posts: 685 Rep Power: 10	We have had a few email problems lately. I hope that the problems are now solved. Are you still not receiving any emails from us? Most people who have reported problems are now receiving their email.

November 16, 2013, 17:23		#6
A_Prakash Member Abdul Afoo Parkar Join Date: Oct 2012 Posts: 42 Rep Power: 6	Nope. Nothing yet.

November 18, 2013, 17:25		#7
pete Administrator Peter Jones Join Date: Jan 2009 Posts: 685 Rep Power: 10	We are having problems with emails sent to Hotmail, see: http://www.cfd-online.com/Forums/sit...tml#post462447 This is a Hotmail problem and so far we do not have a solution.

November 19, 2013, 10:44		#8
A_Prakash Member Abdul Afoo Parkar Join Date: Oct 2012 Posts: 42 Rep Power: 6	Thank you, Pete. I have followed steps in the Hotmail Problems thread. I have added "cfd-online.com" to safe sender list. Will have to wait and see if this option works...

November 21, 2013, 03:32		#9
A_Prakash Member Abdul Afoo Parkar Join Date: Oct 2012 Posts: 42 Rep Power: 6	UPDATE: I have started receiving email notifications after doing the following: 1. Added "webmaster@cfd-online.com" to contact list 2. Instructed Smart Filter to send emails with "cfd-online.com" words in sender address to Inbox.

November 21, 2013, 15:29		#10
pete Administrator Peter Jones Join Date: Jan 2009 Posts: 685 Rep Power: 10	Great! Thanks for the feedback. I hope that someone else who had this problem can confirm this so that we know that it is a working solution for everyone. If anyone else has tried this and got emails to work please post here or email us on webmaster@cfd-online.com

February 18, 2015, 07:09		#11
Maimouna Senior Member ok Join Date: Oct 2013 Posts: 346 Rep Power: 6	Dear Peter, I have the same problem; I didn't receive cfd emails, but when I checked manually I found some posts. I did added webmaster@cfd-online.com to my contact, but still I didn't receive. What could I do?

February 18, 2015, 13:43		#12
pete Administrator Peter Jones Join Date: Jan 2009 Posts: 685 Rep Power: 10	Sometimes hotmail sorts away our emails into the junk folder. Please check if you can find them there and if you find them there make sure to mark them as not junk.